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There are some steps that need to be taken before starting your psychotherapy at Mental Health Clinic Isabel Henriques. On this page, we explain the step-by-step process of registering at our clinic.

How to start?

What services are provided by the Mental Health Clinic Isabel Henriques?

  • At the Mental Health Clinic Isabel Henriques (MHC-IH), the main service available is individual Psychology/Psychotherapy consultations. In addition to this service, the clinic integrates professionals specialized in Couples Therapy, Family Therapy, and other approaches such as Mindfulness, Attachment Consultation and EMDR (Desensitization and Reprocessing through Eye Movement**)**.

  • Additionally, MHC-IH is also made up of a medical team that provides services in the following specialties: Psychiatry, Neurology, Pediatrics, Dermatology, and General Practice. It also offers Nutrition, Physiotherapy and Osteopathy consultations.

  • Finally, in the Body & Mind space, relaxation and body awareness practices are integrated through a psycho-corporal approach.

What is Psychology/Psychotherapy?

  • In psychology consultations or sessions, it is expected that a therapeutic relationship will be built between the psychologist and their client, empathetic and trusting. In the sessions, the psychologist will use a set of techniques and procedures, informed by research and theories of psychological science - this method is called psychotherapy. There are different psychotherapeutic approaches associated with the main theoretical perspectives of psychological science (for example, Cognitive-Behavioral Psychotherapy, Psychoanalysis, Humanistic Psychotherapy, Psychodrama or Systemic Psychotherapy). Psychotherapy then aims to explore, investigate, understand and modify the client's behaviors, thoughts and emotions, promoting their quality of life and general well-being.

What is psychological screening?

  • The main objective of psychological screening is to clarify doubts and questions about the psychological counseling process and the need to request it. Furthermore, this screening allows for a brief screening, based on a brief clinical interview and valid and age-appropriate psychological assessment instruments, regarding various psychological and emotional difficulties or disorders (eg, depressive symptoms, anxious symptoms, interpersonal relationships ).

  • This service is free and lasts approximately 30 minutes.

  • This psychological screening is different from a structured psychological assessment process and psychotherapy consultations.

What are the clinic hours?

  • Opening hours are Monday to Friday, between 9am-1pm and 2pm-8pm (Portugal) / 9am-12pm and 1pm-9pm (Netherlands).

What is the average waiting time for appointments?

  • The average time to schedule appointments is between one and two weeks. This period will depend on the submission of all necessary documentation to complete the client's admission process.

How can I make an appointment?

  • You can book your first appointment by contacting the clinic via social media, Whatsapp or website (??).

  • We advise you to contact us via a message or phone call/WhatsApp (+351 912 080 258 / +31 6 14478140) or via our institutional email (

How can I pay for consultations?

  • You can pay for consultations by bank transfer (Portugal and the Netherlands), Tikkie (Netherlands) or ATM (Portugal).

Does the clinic work with health agreements or have partnerships?


  • MHC-IH has an agreement with the following insurance companies: Medicare, Multicare, Médis and ADSE (on a free basis). Furthermore, it established partnerships with some institutions, namely MSC Rui Couto (link to Instagram or Facebook), University of Coimbra.


  • You should inquire about the possibility of using it with the MHC-IH administration.

What is the appointment cancellation policy?

The cancellation of a session must be communicated by the client at least 24 hours in advance. If the time period is not respected, the session will be charged normally. Weekends and holidays will not be counted in these 24 hours.

How do I request medical reports and reports?

Requests for any documentation during the psychological or medical monitoring process must be requested directly from the healthcare professional or from the MHCIH administrative team.

What is the emergency response policy?

MHCIH does not aim to respond to acute crisis situations. If this happens, our team will forward these cases to competent entities for this purpose.

What to do in case of emergency: During office hours (Mon - Fri, 9am - 7pm), contact your psychologist or MHCIH. Outside office hours: contact your huisarts/family doctor or National Health Service (SNS) helpline 24. In case of imminent danger: Contact 112

Is the clinic accessible for people with mobility difficulties?


How long is a consultation?

Individual Psychology/Psychotherapy consultations last between 50 and 120 minutes. Couples Therapy and Family Therapy sessions vary between 80 and 120 minutes.

Can I choose my psychologist or will I be assigned one?

If you wish to be accompanied by a specific professional, we will pay attention to your preference. Typically, clinical cases are assigned by the clinical director, based on the information collected in the initial contact with the client.

Can I have in-person and online consultations or will I have to choose just one format?

You can have hybrid consultations, in person and online. The psychologist will adapt to your preference, and there will be no additional cost if the format of the consultation is changed.

When is it relevant to request a psychological report?

  • When a psychological assessment process is carried out. The preparation and return of this report has an associated value, given the time and dedication spent by the psychologist.

  • At the end of treatment. In the Netherlands specifically, a discharge report is sent to your family doctor (huisarts).

  • Whenever the psychologist considers it necessary to request additional tests from other specialties (usually a family doctor).

I was once a client of the clinic and was discharged/took a break from treatment. How do I schedule a new appointment?

  • You can book your first appointment by contacting the clinic via social media, Whatsapp or website (??).

  • We advise you to contact us via a message or phone call/WhatsApp (+351 912 080 258 / +31 6 14478140) or via our institutional email (

  • In the Netherlands, if you had your consultations through Dutch health insurance, and your letter for Specialized Psychotherapy is more than a year old, you must request a new letter from your family doctor. Furthermore, it is important to update the clinic about your personal data.

  • In Portugal, you will need to update the clinic about your personal details and insurance status, if applicable.

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